Island CraftWorks CIC – Website Legal Policies

Table of Contents

Privacy Policy

Island CraftWorks CIC respects your privacy. We collect and use personal information only as needed to manage bookings, communicate with you, and improve our services.

Information we collect:

Name, email, phone, postal address (for bookings, enquiries, newsletters)
Payment information (processed securely via payment providers; we do not store full card details)
Website usage data (cookies, analytics for site improvement)

How we use your information:

Manage bookings and payments
Send updates, newsletters, and workshop info
Comply with legal obligations
Improve our website and services

Sharing your information:

We never sell or rent your data.
Service providers (payment processors, email platforms) may access data to provide services.
Legal obligations may require sharing data with authorities.

Your rights:

Access, correct, or request deletion of your personal data
Opt out of marketing communications

Contact:

Email: gabbycraftworks@gmail.com

Phone/WhatsApp: 07944 125419

Terms & Conditions

By using our website or attending workshops, you agree to:

Bookings & Attendance:

Book workshops in advance; payment confirms booking
Attend at your own risk; low-risk craft activities only
Emergency procedures and first aid are in place; disclose relevant medical conditions

Content & Intellectual Property:

All website content is owned by Island CraftWorks CIC
Do not reproduce, copy, or distribute without permission

Liability:

We are not responsible for personal injury, loss, or damage except where legally required

Changes:

Terms may be updated; updates will appear on the website

Cancellation & Refund Policy

Workshop cancellations:

1 week notice: full refund
Within 1 week: credit for another date
Same-day: no refund

Rescheduling:

We may reschedule workshops; alternative dates will be offered

Health & Safety Policy

Workshops are low-risk; first aid is available
Emergency First Aid at Work (EFAW) training is scheduled for the director
Safety guidelines are communicated to attendees

Allergies & dietary considerations:

Biscuits/refreshments served by the director only; inform us of allergies in advance

Safeguarding Policy (Children & Vulnerable Adults)

Children and vulnerable adults must be accompanied by a responsible adult
Enhanced DBS checks for staff handling vulnerable participants
Photography and video only with consent

Cookie Policy

Cookies improve site functionality and analytics
Cookies do not store personal information
Disable cookies via your browser if desired; some features may not work

Complaints Policy

Complaints should be submitted via email or in writing
We acknowledge complaints within 5 working days and aim to resolve them promptly
External bodies may be contacted if internal resolution is not possible

Social Media & Content Policy

Content must not be offensive, discriminatory, or illegal
Inappropriate comments or posts may be removed
Attendees may be photographed or filmed only with consent

Accessibility Statement

Our website aims to be accessible to all users
Contact us at gabbycraftworks@gmail.com if you encounter accessibility issues

Photo & Video Policy

Consent:

Photos/videos may be taken during workshops for promotional use
Attendance indicates consent unless you inform us otherwise
Parents/guardians must consent for children under 18

Opt-Out:

Notify us before the workshop if you do not wish to be photographed
Reasonable efforts will be made to exclude you from images

Use & Sharing:

Images may appear on our website, social media, newsletters, and printed materials
We do not sell or share images with third parties
Attendees may share their own photos; we are not responsible for these

Storage & Security:

Digital images are stored securely and accessed only by authorized staff
Retained only as long as needed for promotional purposes

Contact:

Email: gabbycraftworks@gmail.com

Phone/WhatsApp: 07944 125419

Island CraftWorks

Island CraftWorks CIC – Website Legal Policies

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